SMS Messaging Policy (10DLC)

Effective Date: July 24, 2026

This SMS Messaging Policy describes how 1820 Services communicates with customers through text messaging and outlines your rights and responsibilities when participating in our SMS programs.

SMS Program Description

1820 Services may send SMS messages relating to customer support, appointment reminders, service notifications, account updates, project communications, and other business-related information.

Opt-In Consent

By providing your mobile phone number through our website, service agreements, contact forms, or other communication channels, and by expressly consenting to receive messages, you agree to receive SMS communications from 1820 Services.

Consent to receive SMS messages is not a condition of purchasing any product or service.

Message Frequency

Message frequency may vary depending on your interaction with 1820 Services, the services you request, and the support communications required for your account.

Message and Data Rates

Message and data rates may apply according to your mobile carrier plan. Check with your wireless provider for details regarding your messaging charges.

Opt-Out Instructions

You may opt out of receiving SMS messages at any time by replying STOP to any message received from 1820 Services.

After opting out, you will no longer receive SMS messages unless you provide a new opt-in request.

Help and Support

For assistance with our SMS program, reply HELP to any message or contact us directly using the information below.

Privacy and Data Use

Information collected through our SMS program is used solely for business communications and customer service purposes.

SMS consent, phone numbers, and related personal information are not shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.

For more information regarding how we collect and protect personal information, please review our Privacy Policy.

Supported Carriers

SMS messages may not be available on all wireless carriers. Delivery is subject to effective transmission by your mobile carrier and is not guaranteed.

Changes to This Policy

1820 Services reserves the right to modify this SMS Messaging Policy at any time. Changes become effective upon posting to this page.

Contact Us

1820 Services, LLC
Phone: (361) 960-1820
Email: sales@1820services.com
Website: https://1820services.com

E911 Service Limitations & Disclosure Notice

Effective Date: July 24, 2026

This E911 Service Limitations and Disclosure Notice explains important limitations associated with Enhanced 911 (“E911”) services provided through VoIP and internet-based telephone services offered or supported by 1820 Services.

Understanding E911 Service

E911 service allows emergency operators to receive your telephone number and registered service address when you place a 911 call using a supported VoIP service.

Unlike traditional telephone services, E911 functionality depends on internet connectivity, electrical power, and proper service configuration.

Registered Address Requirement

Customers are responsible for providing and maintaining an accurate physical service address for all VoIP phone services.

Emergency responders may be dispatched to the registered address associated with the phone number used to place the call.

Failure to maintain a current address may delay or prevent emergency assistance.

Power and Internet Dependency

VoIP-based E911 service requires electrical power and an active internet connection.

During power outages, internet outages, network failures, equipment malfunctions, or service interruptions, E911 service may be unavailable or may not function properly.

Service Relocation

If a VoIP device is moved to a different physical location without updating the registered service address, emergency responders may be directed to the previously registered location instead of the caller’s current location.

Customers must notify 1820 Services before relocating VoIP equipment to ensure E911 information remains accurate.

Wireless and Remote Users

Users operating VoIP services from remote locations, mobile devices, softphones, or temporary work locations should understand that location information provided to emergency services may not automatically reflect their current location.

Emergency Service Limitations

Under certain circumstances, emergency personnel may not automatically receive:

• The caller’s exact physical location
• Suite, office, or unit numbers unless properly registered
• Updated location information after a device relocation
• Location details for remote or mobile users

Customer Responsibilities

Customers are responsible for:

• Maintaining accurate service address information
• Keeping equipment connected and operational
• Ensuring adequate internet connectivity
• Informing all users of these E911 limitations
• Notifying 1820 Services of address changes

Testing and Verification

Customers should contact 1820 Services before attempting any test calls to emergency services. Unauthorized test calls to 911 should never be made.

Limitation of Liability

1820 Services shall not be liable for any inability to access emergency services or for delays caused by power outages, internet failures, customer-provided equipment, inaccurate address information, network congestion, acts of third parties, or circumstances beyond our reasonable control.

Acknowledgment

By using VoIP services provided or supported by 1820 Services, you acknowledge that you have read, understand, and accept the limitations of E911 service described in this notice.

Contact Information

1820 Services, LLC
Phone: (361) 960-1820
Email: sales@1820services.com
Website: https://1820services.com

Acceptable Use Policy

Effective Date: July 24, 2026

This Acceptable Use Policy (“AUP”) governs the use of services provided by 1820 Services, LLC, including managed IT services, cloud services, VoIP services, hosting services, websites, networks, applications, and related technology solutions.

By using any service provided by 1820 Services, you agree to comply with this Acceptable Use Policy.

Permitted Use

Customers may use 1820 Services products and services only for lawful business and personal purposes consistent with applicable laws, regulations, and industry standards.

Prohibited Activities

Users may not use 1820 Services services or networks to:

• Violate any local, state, federal, or international law.
• Transmit unlawful, fraudulent, or deceptive content.
• Distribute malware, viruses, ransomware, or other malicious software.
• Gain unauthorized access to systems, networks, accounts, or data.
• Interfere with the security or performance of any network or service.
• Conduct phishing, spoofing, or identity theft activities.
• Send unsolicited bulk communications or spam.
• Engage in activities that may disrupt service for other users.
• Use services in a manner that causes excessive network congestion or resource consumption.

Email and Messaging Use

Customers may not use any 1820 Services platform or communication service to send unauthorized bulk emails, spam messages, deceptive communications, or messages that violate applicable telecommunications regulations.

All SMS communications must be sent only to recipients who have provided the appropriate consent when required by law.

Network Security

Users must not attempt to bypass authentication measures, access restricted systems, perform vulnerability scanning without authorization, or exploit security weaknesses in any network, device, or application.

Activities that threaten the security, integrity, or availability of systems and services are strictly prohibited.

Intellectual Property

Users may not use 1820 Services platforms to copy, distribute, transmit, or store content that infringes upon copyrights, trademarks, patents, trade secrets, or other intellectual property rights.

Customer Responsibilities

Customers are responsible for:

• Maintaining the security of their accounts and passwords.
• Ensuring authorized use of services by employees and users.
• Protecting their devices from unauthorized access.
• Promptly reporting suspected security incidents.
• Complying with all applicable laws and regulations.

Service Monitoring

1820 Services reserves the right to investigate activity that may violate this policy and may take reasonable actions necessary to protect its systems, customers, and business operations.

Violations

Violations of this Acceptable Use Policy may result in suspension, restriction, or termination of services, as well as other actions deemed necessary to protect the security and integrity of our systems and customers.

Changes to this Policy

1820 Services may update this Acceptable Use Policy at any time. Updates become effective upon publication on this page.

Contact Us

1820 Services, LLC
Phone: (361) 960-1820
Email: sales@1820services.com
Website: https://1820services.com