Tech Support & Monitoring

1820 Services can easily and effectively monitor and manage the health of your most critical business systems, servers and workstations. Our monitoring tools help avoid the risks of expensive remedial action and reputational damage through proactive monitoring of server and workstation security, hardware and disk performance, applications, and bespoke software.

With 1820 Services’ IT Asset & Inventory management tools, we can perform automatic scans of our customers’ networks. The tools are fully integrated with our dashboard, allowing us to view detailed information about our clients’ software and hardware assets from one single interface.

1820 Services’ Alerting and Viewing options help us stay on top of your networks and manage them 24/7. We are alerted on issues with instant email and SMS notifications. Also, we can view the status of our clients with an online dashboard on our PC or app on our iPhone, iPad, iPod Touch, and Android devices.

1820 Services’ Managed Anti-Virus solution lets us deploy, monitor, manage, report and automatically fix virus threats by quickly and easily deploying an anti-virus agent on servers and workstations. We receive alerts on our Dashboard and reduce your workload with automatic remedial action.

Based on an award-winning Anti-Virus software, our Managed Anti-Virus solution offers our clients highly effective virus protection with very low impact on system resources.

Our Managed Anti-Virus solution is deployed and configured to each of our customers’ devices with just a few, simple clicks!

1820 Services’ Reporting tools produce professional, graphical reports that you can use to spot trends in system performance. Use these reports to demonstrate the need for upgrades or replacements.

1820 Services’ Security Patch Management is for Microsoft Windows, office packages, and other applications. In addition, Adobe Reader, Adobe Flash Player, Mozilla Firefox, Mozilla Thunderbird, and Java are all supported.

Our voice plans allow you to cut costs and increase productivity.
We include the following features with our Voice Plans:

• Virtual Receptionist: An automated receptionist that answers the phone and provides customized messages used to connect callers to pre-configured destinations (i.e. – 1 = Sales, 2 = Service, etc.)
• Personal Assistant: Your personal assistant has an advanced find-me/follow-me feature that will locate you at up to 5 pre-configured locations.
• Custom Music on Hold: Upload custom music on hold sound files.
• Hunt Groups: Allows multiple extensions to ring when a call comes in.